Q: Can I edit or cancel my order?
A: Please carefully review your order before submitting. Once your order has been submitted, we are unable to process order cancelations, edits, or alterations. If you have any questions, please contact our technical support team at +66 (0) 92 268 6737 (10:00 AM to 7:00 PM, Monday-Friday ICT) for further assistance.

Q: How long does it take to process an order?
A: Orders placed by 12pm ICT will be dispatched on the same day, any order placed after that will be dispatched on the following business day.

Q: How can I track my order?
A: You can track your order at “Discover > Track your orders” or at DHL eCommerce

Q: What forms of payment do you accept?
A: We accept the following methods of payment: Global credit card i.e. VISA, MASTERCARD, AMEX, etc. And Thailand internet banking.

Q: Can I return or exchange an item purchased from a retail store?
A: Items purchased from a retail store should be returned to their original point of purchase.